Red Square Technologies NetControl service gives small businesses access to a complete business technology department, a proactive and automated preventative maintenance schedule, and the flexibility to control IT budget. This service is ideal for small businesses seeking more than just reactive hourly IT support when problem has already occurred.

Stay ahead of issues

NetControl service ensures peace of mind through a combination of advanced network monitoring tools and a highly experienced team of technicians. We begin troubleshooting potential issues before problems arise. Business continuity and maximum network uptime are critical to any business and our NetControl service ensures both.

A complete IT department, when you need it

Red Square Technologies team consists of a complete IT department that is at your disposal with just a phone call or email. You will have access to network support from our remote and onsite engineers. We understand that response times are critical when you have technology issues.

NetControl service packages start at $199 for networks with 5 or less computers and $299 for 10 desktops and 1 server per month*. This small recurring monthly fee guarantees that we are monitoring your network and performing routine and scheduled preventative network maintenance, including desktop optimization and security updates. As needed, you'll have access to a complete business technology department including certified engineers and network managers on an hourly basis.

We have designed NetControl IT Service specifically for:

• Small offices seeking more than just reactive hourly IT support, but not ready for dedicated and fully managed IT service
• Small organizations with limited budgets not meeting the requirements for all-inclusive managed IT services, but want access to high levels of customer service and experienced team of technicians
• Customers that want the added resources of our IT professionals and state of the art remote monitoring & management tools to supplement their internal IT staff

Key Benefits of NetControl service:

• Ensures end user productivity and up time through automated routine maintenance scheduled at specific intervals.
• Scheduled antivirus** updates, spyware removal, and critical security patches deliver increased security and protection.

• Immediate and comprehensive network views coupled with automatic alerts prevent network crashes and downtime.
• Our support engineer is immediately alerted when your systems start experiencing issues and our technicians start working on resolution.

• Gain real time access to a team of engineers for end user issues all the way to complex network problems.
• Utilize a team of highly skilled onsite technicians that are scheduled based on your specific needs regardless of the technology issues.

PC Maintenance

• Automated scheduled antivirus updates**
  
• Automated scheduled spyware prevention and deletion
  
• Automated temp file deletion
  
• Automated patch assessments and updates
  
• Comprehensive tracking of all software and hardware on each desktop/laptop
  
• Detailed reports for inventory and preventative maintenance activities

Server Maintenance

• Automated daily maintenance
• Backup system monitoring    
• Database size monitoring 
• Basic mail server monitoring
• Event log monitoring
• Windows services monitoring 
• Security patch management   
• Service pack management
  
• Hardware health monitoring

Services billed hourly:

• Live help desk support - phone and remote desktop control
• Network support
• Warranty handling
• Onsite support and projects
  
• Custom development
  

• Managed network gateway
  
• Hosted solutions (email, backup, spam filtering)
• Disaster recovery planning
• Strategic planning and guidance